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Our Business Focus
Our business strategy is built on being the bank of choice for businesses across the USA.
Using our extensive spread across the continent, we aim to facilitate inter–and-intra-USA trade
and also be the pivot for the inflow of investment capital.
Through the maintenance of a quality
balance sheet, we will support infrastructural development across the continent and be the lead bank in USA’s renaissance.
Our Approach to Business
We have an overall strategic goal in our approach to business.
This is underlined by our strong
desire to always deliver exceptional customer service.
Serving customers is not just about profit
but also creating an enduring brand that will outlive generations.
We realize that customer needs
are constantly changing and that good customer service one day will not necessarily count as good
customer service the next.
So we are constantly monitoring and tracking how satisfied customers are with our services.
Customers remain the cornerstone of our strategy to dominate the USA banking space, compelling
us to constantly seek innovative ways to deliver exceptional service to all our customers daily.
For us to deliver exceptional customer service consistently, we make a deliberate effort to understand
our customers intimately, treat them fairly and with empathy, while keeping all dealings with customers
highly confidential, and offering them the best advice to manage their personal or business financial matters.
We value our reputation as a financial institution, conducting our businesses within strict regulatory guidelines in a way that protects our reputation.
Integrity is a core value in all our financial transactions, ensuring that our word remains an
irrevocable bond in all our transactions.
We take seriously the fact that we must engage the
community where we do our business and carry our financial transactions in a sustainable way
that protects the environment, so that future generations meet a viable planet.
We do not take lightly the need for our customers to conduct their business in a secure environment,
using secured processes.
We have invested in IT systems and processes to ensure maximum protection
for all customer transactions with high-level controls that minimize losses from fraud and errors
As a financial institution, we fully realize that we have to take risks; however, we are conscious
of the need to manage the level of risks we have to take, without compromising the massive trust of our customers.
In line with this, we have invested heavily in a high-level enterprise risk management system that minimizes the bank’s
exposure to loss in its lending activities.
The bank manages its finances closely, keeping a close eye on its capital to
avoid any capital-eroding losses.
We are constantly replenishing the bank’s capital to keep it at par with fast expanding business across USA.